Shipping policy

SHIPPING POLICY

Dead People Style

Last updated: [insert date]

1. Order Processing Time

Ready-stock items are processed within 1–3 business days after payment confirmation.

Made-to-order and custom products require additional production time. Estimated production time is stated on the product page.

Production begins after payment confirmation.

Orders cannot be cancelled once production has started.

Business days exclude weekends and public holidays.

2. Shipping Methods and Delivery Times

We offer standard and express shipping options depending on destination.

Estimated delivery times:

Poland: 1–4 business days
European Union: 3–7 business days
United States & Canada: 7–14 business days
Rest of World: 7–21 business days

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by:

  • Customs clearance

  • Courier disruptions

  • Postal service delays

  • Force majeure events

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and selected shipping method.

Free shipping promotions (if applicable) apply only to eligible destinations and order values.

Shipping costs are non-refundable.

4. Customs, Duties and Taxes

For orders shipped outside the European Union, the buyer is responsible for any:

  • Import duties

  • Customs fees

  • VAT or local taxes

  • Brokerage fees

We are not responsible for delays caused by customs authorities.

Failure to pay customs duties may result in the parcel being returned or destroyed. In such cases:

  • Shipping costs are non-refundable

  • A restocking fee may apply

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the parcel is returned to us:

  • Reshipping costs must be covered by the customer

  • Original shipping costs are non-refundable

We are not responsible for lost shipments due to incorrect address information.

6. Lost or Delayed Packages

If your package appears lost, please contact us within 14 days of the estimated delivery date.

We will initiate an investigation with the carrier.

We are not responsible for delays once the package has been handed over to the carrier.

Refunds for lost shipments will only be issued after official confirmation from the carrier.

7. Damaged Packages

If your package arrives visibly damaged:

  • Take photos before opening

  • Take photos of the packaging and contents

  • Contact us within 48 hours of delivery

Failure to report damage within 48 hours may result in rejection of the claim.

8. Weapons and Restricted Items

Certain items (such as swords or historical replicas) may be subject to import restrictions depending on the destination country.

The buyer is solely responsible for verifying the legality of importing such items into their country.

We are not liable for customs seizure due to local import restrictions.

9. Refused or Unclaimed Shipments

If a shipment is:

  • Refused by the recipient

  • Not collected

  • Returned due to unpaid customs duties

We reserve the right to deduct:

  • Original shipping costs

  • Return shipping costs

  • Customs-related fees

  • A restocking fee (up to 15%)

before issuing any refund.